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GCC leadership programmes · IT services academies · Retail-tech and BFSI internal academies
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Neeraj Tickoo is a 22-year technology leader who has built enterprise systems for Tesco, M.H. Alshaya and Wells Fargo, and now leads the digital transformation of Jammu Smart City. He coaches tech leaders, advises institutions, and teaches in universities.
Neeraj Tickoo is the General Manager — IT for Jammu Smart City, leading a ₹1 Billion urban transformation portfolio that spans an Integrated Command & Control Centre, intelligent traffic management, AI-powered civic systems and city-wide e-governance. Before this, he spent two decades in enterprise technology — at Wells Fargo as an Executive Director and Product VP for compliance and Agentic AI; at M.H. Alshaya building a 100+ engineer GCC and growing online revenue 150%; and at Tesco leading the migration of the UK/ROI retail core off the mainframe. He is an alumnus of NIT Surathkal and works at the intersection of private-sector commercial agility and public-sector governance — coaching senior tech leaders, advising smart-city programmes, and teaching guest modules at engineering and policy schools.
Neeraj Tickoo is a 22-year technology leader currently serving as General Manager — IT for Jammu Smart City, where he leads a ₹1 Billion urban transformation portfolio for the Government of Jammu & Kashmir. The portfolio spans the city's Integrated Command & Control Centre, intelligent traffic management, AI-powered waste identification, GIS-based property mapping, and a city-wide QR digital door-number scheme — a working model for what e-governance can look like in a tier-2 Indian city.
Before returning to public service, Neeraj built and ran enterprise technology across four continents. At Wells Fargo (2022–2026) he was an Executive Director in compliance and a Product VP, helping shape the bank's industrial use of Agentic AI. At M.H. Alshaya (2017–2022) he headed e-commerce, omnichannel and digital for fourteen retail brands across the region, building a 100+ engineer Global Capability Centre in Bangalore from a single hire. Earlier roles at Tesco (2009–2017) included leading the UK/ROI retail core migration off the mainframe to Oracle Retail on Exadata — at the time, one of the largest retail tech transformations in Europe — and the org's transition from Waterfall to Agile delivery. He began his career at CSC and Wipro, working deeply with Oracle Retail and large-retailer conference-room pilots.
An alumnus of NIT Surathkal, Neeraj coaches mid-career and senior technology leaders, advises institutions on transformation and AI adoption, and teaches guest modules at engineering schools, business schools, and public-policy programmes. His writing on leadership, smart cities, and the philosophy of ethical AI — including a long-form essay on David Hume — is published on LinkedIn and republished on his personal site.
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